Tell us how we’re going.
Being accountable is one of our values. If something’s gone well, we’d love to hear it. If something’s gone wrong, we want to know — and we’ll own it and fix it.
Pay us a compliment 🌟
Did a team member go above and beyond? Kind words make our day and help us know what’s working. Leaving a Google review means the world to us, and helps us help more people.
Leave a Google review →Raise a concern
You won’t hurt our feelings. Tell us what happened and we’ll listen, take it seriously, and let you know how we’re putting it right.
Make a complaint →What happens when you complain
We acknowledge it
We confirm we’ve received your feedback and let you know who’s looking into it.
We look into it
We review what happened fairly and respectfully, and talk it through with you.
We put it right
We agree on next steps with you and follow through — then check you’re happy.
Prefer to go to the NDIS Commission?
You can always raise a concern with the NDIS Quality and Safeguards Commission directly. They’re independent and free to contact.